alfaqq Casino & Sportsbook Data Care

This page describes what we collect when you use alfaqq and how we keep that data protected. We collect personal information during account registration, payment processing, and gameplay—your email, identity number, address, payment details, and betting history. We use this information to verify your identity, process your deposits and withdrawals, and comply with anti-fraud and anti-money-laundering regulations.

Our alfaqq privacy policy outlines your rights regarding your data. We do not sell your personal information to third parties. We may share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banking partners mobile banking, local payment, online payment, e-wallet) to complete transactions, and with compliance authorities where required by law. Our servers may sit outside your jurisdiction, but we encrypt all sensitive data in transit and at rest.

We encourage you to read this policy in full. If you have questions about how we handle your data, contact our support team via live chat in English or Bahasa Indonesia. You retain the right to access, correct, or delete your personal information subject to legal and operational constraints.

What We Collect and How We Use Your Data on alfaqq

When you create an account on alfaqq, we collect your full name, date of birth, residential address, email address, and mobile number. We require a government-issued ID number for verification purposes. This information is mandatory for compliance with local know-your-customer (KYC) regulations across supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang.

We also collect payment information: your bank account details, e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet codes), and transaction history. We store this data encrypted and use it solely to process deposits and withdrawals. We do not retain full payment card numbers; we tokenize them for security.

During gameplay, we log your betting history, game selections, session timestamps, and account balance changes. We use this data to detect fraud, resolve disputes, and generate your account statements. We also collect technical information: your IP address, device type, browser version, and approximate geolocation (country-level). This helps us identify suspicious access patterns and comply with jurisdiction-based access restrictions.

How We Protect Your Data on alfaqq

We encrypt all data in transit using TLS 1.2 or higher. Our servers use AES-256 encryption for data at rest. We restrict access to your personal information to authorized alfaqq staff and contractors who need it to process your account requests, resolve disputes, or ensure compliance.

We maintain regular security audits and penetration testing to identify vulnerabilities. We do not publicly disclose security incidents, but we notify affected users immediately if a breach occurs. We retain your personal data for as long as your account is active, plus a retention period thereafter to satisfy legal obligations. You can request account deletion, though we may retain certain information (transaction records, dispute evidence) as required by law.

Third Parties and Data Sharing on alfaqq

We share your data with third-party processors who provide essential services. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks online payment, e-wallet, mobile banking, local payment) receive your payment information to execute transactions. Our hosting provider receives anonymized gameplay and session logs. Our fraud-detection partner receives behavioral patterns to help us detect collusion or cheating.

We do not share your data with advertisers, marketing partners, or data brokers. If we are acquired or merged with another company, we will notify you and your data may transfer to the acquiring entity under the same privacy protections. If government agencies or law enforcement request your data, we comply where legally required but will notify you unless prohibited by law.

Cookies and Tracking on alfaqq

We use cookies to maintain your login session, remember your preferences, and analyze how you navigate our platform. Session cookies are temporary and expire when you log out. Persistent cookies remain on your device to speed up future logins. We do not use cookies to track you across external websites.

You can disable cookies in your browser settings, but doing so may limit alfaqq functionality. We also use web beacons and pixels in our emails to track open rates and click-throughs, helping us improve our communications. You can opt out of email tracking by unsubscribing from marketing communications.

• 1
  Registration dataCollection

  We collect name, ID number, address, email, and phone during account creation for KYC compliance.

• 2
  Payment informationProcessing

  We store encrypted payment details and share them with processors (online payment, e-wallet, mobile banking, local payment, banks) to execute transactions.

• 3
  Gameplay logsSecurity

  We log betting history, session data, and balance changes to detect fraud and resolve disputes.

• 4
  Technical dataAnalytics

  We collect IP address, device type, browser version, and geolocation for compliance and fraud prevention.

Your Rights and Contact Information on alfaqq

You have the right to access your personal data stored on alfaqq. You can download your information via your account settings or request it from our support team. You also have the right to correct inaccurate information—if your address or payment details change, update them immediately to avoid withdrawal delays.

You have the right to request deletion of your personal data, subject to legal retention requirements. alfaqq must retain certain information (transaction records, dispute evidence, KYC documents) to satisfy anti-money-laundering regulations and respond to government requests. We will delete non-essential data upon request within a reasonable timeframe.

If you believe we have misused your data or violated your privacy rights, you can file a complaint with our support team or escalate to your local data protection authority. We undertake to investigate all complaints and respond within our standard review window. Our support team operates in English and Bahasa Indonesia and is available via live chat throughout business hours.

Policy Updates and Contact Us on alfaqq

We may update this privacy policy periodically. We will notify you of material changes via email or in-app announcement. Your continued use of alfaqq after such notification constitutes acceptance of the updated policy. We recommend checking this page regularly to stay informed.

For questions about our privacy practices, data requests, or to exercise your rights, contact our support team via live chat. You can also visit our About us page for additional contact information. We are committed to maintaining the confidentiality and security of your personal data and to complying with applicable privacy laws in supported jurisdictions where alfaqq operates.